I want to buy a license, but I'm not sure which edition is best for me?
There used to be multiple editions of WinGDB in the past. We observed that it was
somewhat confusing and currently there is only one commercial edition, named
WinGDB Unified. It basically allows you to develop for any supported platform.
In case of development for Android mobile devices, you also have additional
choice of free Android-only edition. Please look here
for the downloadable package and more info. You can use commercial edition for Android
development also, although Android target is still without "official" support.
I want to upgrade a license to newer version, but I'm not sure which one is proper for me?
For WinGDB 4.x, there are several kinds of upgrades, depending on which
version you were using before:
- Upgrade from 1.x (any edition) to 4.x
- Upgrade from 2.x (any edition) to 4.x
- Upgrade from 3.x (any edition) to 4.x
What licensing options does WinGDB offer?
Currently we offer only node-locked licenses. That means a single license for WinGDB
is tied to a single computer. The license can be moved to other computer (e.g. in case
of hardware change), but you may use a license of WinGDB on one computer at a time.
Another software licensing option is the so-called floating license (network based).
It involves installation of special server software on some computer in customer's
network. The server controls the number of simultaneously active copies. Usually
the price of such license is much bigger than the node-locked variant. We do not
provide this option at the moment, as we want to keep the price low.
What should I do when my hardware has changed?
Please re-register WinGDB on your new hardware. Our automated license server will either:
- Move the license automatically if significant time has elapsed since the last registration.
- Respond that the license is already assigned to different computer otherwise.
In the second case (you have received the "already assigned" message), please contact
email@example.com and we move the license manually.
Can I use one license on two computers?
No, you have to buy two licenses. But note that we offer a large quantity discount
even for two licenses.
What are possible forms of the payment?
We sell WinGDB through two US-based distributors,
BMT Micro, Inc.
They complement fairly each other in terms of available payment methods.
Also they are continously expanding their capabilities. Please review available
methods on respective order pages and choose the one which suits you the best.
How to place a purchase order?
Purchase orders are typically used by corporations. If you're an individual person,
some other form probably would be more convenient for you. A purchase order is completed
in the following steps:
Please choose edition (or upgrade) you want on the Purchase page, and select the FastSpring
On the Order page, select "Purchase order" payment option. You will be asked for
a PO number which should be the number that your company uses to track these orders,
it will appear later on the invoice. Also please enter your contact information and
quantity of ordered licenses.
After completing the order, you will be informed that the order is waiting for approval.
Please allow one business day for that.
When the order gets approved, you will receive further instructions and a link to the invoice.
FastSpring accepts several payment options for purchase orders (credit card, money order or check).
Please choose one which suits you the best.
After the payment is received by the reseller, the license keys will be sent to you via e-mail.
Please note it is the reseller physically sending them. Also it might take few days for the payment
to be delivered, depending on chosen payment method.
Keys also might be delivered before the payment (made within 30-day term). In such case, please contact
us at firstname.lastname@example.org before placing the order.
At any moment you can contact us at email@example.com and we will
provide an information on the order status.
How to obtain a copy of the invoice or a pro-forma invoice?
Please contact respective distributor (FastSpring or BMT). In case if you need just a quote
(sometimes called a "pro-forma invoice"), enter appropriate data on the orders
page, and when the final price is calculated, just print out the resulting page
from your browser.
What about multiple licenses?
You can order multiple licenses at once. You will receive as many license keys as the
number of licenses you ordered. Each key must be registered to bind it to particular
computer. You can choose one of two ways to do that:
Manually distribute the keys among persons using these computers, one key per user.
Then, each user will select the Register option from the WinGDB menu and enter
the single key. WinGDB will generate a mail that should be sent to firstname.lastname@example.org.
Appropriate license file will be sent back within 48 hours (typically several minutes).
Provide the whole list of keys to each user. The Register option accepts
multiple keys at once. The first free key will be assigned to particular computer
during the registration.
I've bought a license. How to register the product?
You can read more about product registration here
I've bought a license, but during registration I received a message saying that
"The following license numbers are valid, but not suitable for requested edition.".
That means the key is for different edition that you have currently installed.
It should not happen if you bought Unified Edition key, however it is possible
for non-Enterprise old keys. Edition is being chosen during installation
(for WinGDB 2.x or newer) or
in the Registration Dialog (for WinGDB 1.x). Possible solutions:
- Reinstall WinGDB and choose an edition which matches the key.
- Use a different key, suitable for installed edition.
- Use an upgrade key (enter both the base and the upgrade key in the dialog).
You can read more about product registration here.
I sent registration information but did not receive a response.
Registration mails are processed by an automated service operating 24/7 under
mail address. Sometimes technical problems may
appear, for example:
- E-mail is not a robust service. Sometimes it gets delivered with delay or goes missing.
- Message could be blocked by some antispam software.
- Network outages.
- Some mail clients (notably webmail, like Horde, etc.) might alter messages
accidentally corrupting them, or use atypical MIME headers causing decoding failure.
This is extremely rare, but still possible. Apart from webmail clients, we also
experienced such problems with Lotus Notes e-mail client. Also "Open mail client" button
sometimes does not work properly with several clients. Manually copying and pasting
license mail to your mail client should help in such case.
In case you do not receive any response in 24 hours, please do the following:
- Make sure that you're checking the same mail account as you sent the registration
- Check your spam folders.
- Resend the information once. If you used a webmail client before, you might try
traditional mail client this time if possible.
- If still no success within 1 hour, write immediately
(which is human-served). Please do not repeat sending
the request to the automated service without contacting the support,
as chances are that you will only trigger same behaviour repeatedly
(still getting no response).
I've bought a license and registered WinGDB. However, it shows
the "License expired" message.
This problem can be caused by several situations.
- You have a license key for older version (3.x, 2.x or 1.x) but currently
installed version is a newer one (4.x). In such situation, WinGDB will work
in 30-day trial mode. Please check for which version your key applies.
The solution is either to reinstall the older version of WinGDB, or
purchase an upgrade to the newer version.
- The network MAC address reading has changed. Typical causes of this are:
- You had an USB network card plugged in when registering, but later
- You use a laptop with a docking station (which can have its own network card)
and unplugged the laptop from the station.
- The network adapter has been disabled in Windows settings.
- The hardware in your computer changed for any other reason.
In order to avoid the problem, please register WinGDB when only permanent
network interfaces are present. That is, unplug your laptop and removable
network cards. Later you can plug them again, as WinGDB searches through
all present network interfaces when checking the license.
In case of hardware change or system reinstall, please register WinGDB again.
If you get a response that the number is already assigned to different computer,
please contact email@example.com, so that the old license can be moved.
Can I buy WinGDB through third party reseller?
The best option is using one of our two distributor companies: BMT Micro, Inc.
or FastSpring. You can make a purchase directly from our purchase page.
We strongly recommend this method. However, if you can't do this for any reason
and want to use some third party reseller, it is still possible. The reseller will
not be eligible for any special discounts. If your reseller refuse to conduct
the transaction for that reason, please use direct method or find another reseller.
Also note that using a reseller might introduce a delay in the purchasing,
due to internal processes in the reseller company. Also the reseller company might
send you wrong license keys or not send them at all due to internal mistakes.
We are not responsible for any aspects of operations of third party resellers.
We strongly recommend purchasing our products directly from FastSpring
or BMT Micro, Inc. (through the purchase page)
to avoid any kind of problematic situations.
I am software reseller, do you offer discounts for resellers?
Depends on what kind of reseller you are. Please find more information